At PixelGenio we divide a video project into 4 equal milestones that are to be completed on a successive basis. This means that we proceed to the next milestone only when the previous milestone is delivered with 100% satisfaction.
- A) Milestone1 (25% payment): Script Writing and concepts(To be paid upfront)
- B) Milestone2 (25% payment): Voice-over(To be paid upfront immediately after completion of Milestone1)
- C) Milestone3 (25% payment): Storyboard(To be paid upfront immediately after completion of Milestone2)
- D) Milestone4 (25% payment): Animation(To be paid after Milestone4 is complete, we deliver HD version after all payments are released)
PixelGenio follows stage wise refund policy. Below are the guidelines which we follow:
- A) PixelGenio will refund the amount for any unapproved stage/cancelled stage.
- B) For an approved and completed stage no money would be refunded.
- C) Request for refund can be send via email directly to firstname.lastname@example.org
- D) Refund amount will be finalized, after deducting any third party cost which we had put in the project.