PixelGenio Refund Policy

At PixelGenio we divide a video project into 4 equal milestones that are to be completed on a successive basis. This means that we proceed to the next milestone only when the previous milestone is delivered with 100% satisfaction.

  • A) Milestone1 (25% payment): Script Writing and concepts(To be paid upfront)
  • B) Milestone2 (25% payment): Voice-over(To be paid upfront immediately after completion of Milestone1)
  • C) Milestone3 (25% payment): Storyboard(To be paid upfront immediately after completion of Milestone2)
  • D) Milestone4 (25% payment): Animation(To be paid after Milestone4 is complete, we deliver HD version after all payments are released)


PixelGenio follows stage wise refund policy. Below are the guidelines which we follow:

  • A) PixelGenio will refund the amount for any unapproved stage/cancelled stage.
  • B) For an approved and completed stage no money would be refunded.
  • C) Request for refund can be send via email directly to contact@pixelgenio.com
  • D) Refund amount will be finalized, after deducting any third party cost which we had put in the project.